Privacy Policy
Last Updated: 15 June 2026
1. Introduction
Heard Learning Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use our services.
By using this website, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
Heard Learning Limited provides trauma-informed training and educational services for organisations and individuals.
Data Controller:
Heard Learning Limited
Unit 1 Block B Llys Y Barcud Clos Gelliwerdd
Cross Hands
Llanelli
SA14 6RX
Email: hello@heardlearning.co.uk
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
3. Information We Collect
We may collect and process the following information:
Information you provide
- Name
- Organisation
- Email address
- Telephone number
- Job title
- Information submitted through contact forms
- Course or event registration details
- Any correspondence you send to us
Information collected automatically
When you browse our website we may collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Cookie information
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Deliver training and educational services
- Process bookings and registrations
- Provide customer support
- Improve our website and services
- Send information relating to courses or events
- Send marketing communications where you have consented
- Meet legal and regulatory obligations
- Protect against fraud or misuse
5. Lawful Basis for Processing
We process your personal information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
6. Marketing Communications
Where you have opted in, we may send you newsletters, training updates or promotional information.
You can withdraw your consent or unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will never sell your personal information to third parties.
7. Cookies
Our website uses cookies to improve your browsing experience and to understand how visitors use our website.
Cookies may be used to:
- Remember your preferences
- Analyse website performance
- Improve functionality
- Support security features
Where required by law, non-essential cookies will only be placed after you have provided your consent.
You can manage or disable cookies through your browser settings.
8. Analytics and Third-Party Services
Our website may use trusted third-party providers to help operate our services, including:
- Website hosting providers
- Analytics services
- Email marketing platforms
- Booking systems
- Payment processors
- Video or embedded content providers
These providers may process personal data only where necessary to deliver their services and are required to protect your information appropriately.
9. Sharing Your Information
We may share your personal information with:
- Professional advisers
- IT service providers
- Payment processors
- Training delivery partners
- Government or regulatory authorities where required by law
We do not sell your personal information.
10. International Transfers
Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.
11. Data Security
We implement appropriate technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration or destruction.
Although we strive to protect your information, no method of internet transmission is completely secure.
12. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, tax or regulatory requirements.
When data is no longer required, it is securely deleted or anonymised.
13. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data where applicable
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us.
14. Children’s Privacy
Our services are primarily aimed at professionals working with children and young people.
We do not knowingly collect personal information directly from children through this website without appropriate consent.
15. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.
16. Complaints
If you are unhappy with how we have handled your personal information, please contact us so we can resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the updated revision date.
We encourage you to review this policy periodically to stay informed about how we protect your information.