Our Services

Trauma Informed Training that supports real change

At heard LEARNING, we offer practical, accessible trauma-informed training for professionals who support children, young people and adults who have experienced trauma.

With over 20 years of experience behind us, our training focuses on the realities of supporting children, young people and adults affected by trauma.

We look beyond behaviour to help people understand what a person may be feeling or experiencing, and explore practical ways to respond that build trust, safety and connection.

Our aim is simple: to provide training that is easy to understand, relevant to everyday situations, and genuinely helpful in the long term..

How We Help

Whether you’re just starting to explore trauma-informed practice or looking to build on what you’re already doing, we can support you every step of the way.

We offer CPD-accredited training that is always tailored to your organisation, team or service. Sessions can be delivered online or in person and are designed around your specific needs, challenges and goals.

We work with individuals, small teams and whole organisations, helping people develop the confidence, understanding and practical skills they can use every day.

Our focus is on creating learning is bespoke to you and that has a lasting impact; in the way people think, communicate and support others long afterwards.

“This training has definitely given me something to reflect on personally and professionally. My colleagues are still talking about it a week later. I’m really looking forward to future training.”

TraumaSmart

A shared foundation for trauma-informed practice

TraumaSmart is our core, CPD-accredited training programme. It provides teams with a clear, practical understanding of trauma and how it influences behaviour, communication and relationships.

The training begins with a planning meeting so the session can be shaped around your setting and the people you support. This is followed by a full day of training that focuses on real-world situations and practical strategies that teams can begin using straight away. All participants receive TraumaSmart CPD certification.

TraumaSmart is suited to settings that want high-quality trauma-informed training without the need for long-term consultancy or whole-setting accreditation.

If you’d like to talk through whether TraumaSmart is a good fit for your team, we’re happy to arrange a conversation.

TraumaSmart+

Supporting longer-term change across organisations

TraumaSmart+ is designed for organisations that want to embed trauma-informed practice over time. It builds on the TraumaSmart training by offering ongoing support across the year, helping learning become part of everyday practice rather than a one-off event.

Alongside the initial training day, organisations receive follow-up support shaped around their priorities. This might include additional workshops, leadership sessions, reflective practice or consultation. Individuals receive CPD certification, and organisations can achieve TraumaSmart+ Setting certification, which is valid for two years.

This longer-term approach helps strengthen consistency across teams, builds leadership confidence and reduces reliance on individual members of staff carrying specialist knowledge.

Specialist Training Modules

Alongside our core programmes, we offer a range of specialist workshops that can be delivered as standalone sessions or combined into a tailored package.

These include training in areas such as Understanding Brain Development, Working with Children who are Looked After, Understanding Sensory Needs, The Teenage Brain and Vicarious Trauma. Each session includes a planning meeting so content can be shaped around your organisation, your roles and the people you support.

VR Training Experiences

Our VR training offers immersive learning that helps bring trauma-informed understanding to life. These sessions allow participants to experience situations from a first hand perspective.

VR training is delivered in small, supported groups and can be added to other training modules where appropriate. It is designed to complement learning, adding a deeper level of empathy and understanding that’s difficult to teach.

Why choose heard LEARNING?

Organisations work with heard LEARNING because they want training that is genuinley useful and immediatley actionable.

Our work is shaped by experience rather than trends. We focus on practical responses rather than jargon, and we take time to understand each setting before training begins. Delivery is flexible and shaped around real pressures, rather than ideal scenarios.

Above all, we support organisations to create environments where people feel safe, understood and supported to do their work well.

Start Your Trauma Informed Learning Journey

Whether you’re exploring a single training session, CPD-accredited learning or longer-term culture change, we’ll help you think through what level of support makes sense for you.

If you’d like to talk things through, you can book a discovery call, request a bespoke quote, or get in touch to ask questions about training options.

Sometimes the most useful first step is simply a conversation.

Let’s Make It Happen

If your team is ready to move from uncertainty to confidence, and from reacting to understanding, we’d love to support you.